FAQs

5-10 minutes with your Ezidebit credentials ready.

Payment confirmation is real time at checkout. Merchant settlement follows your account setup and payout cycle.

Yes. Run an optional minimum-amount test payment to confirm everything works before going live.

Refunds depend on the payment rail. PayTo refunds go back to the customer's bank account, while one-time PayID refunds follow the merchant's standard banking process.

Yes. Payments run on Australia's NPP network. You'll see the merchant's name before confirming, and returning customers approve PayTo PayID payments with a passkey on their device.

Most Australian banks support PayID, including Commonwealth Bank, Westpac, NAB, ANZ, ING, and Macquarie.

Returning customers just scan and confirm with a passkey. First-time PayTo PayID customers complete a short sign-in and approve the one-time PayTo agreement in their banking app.

PayTo lets you authorize payments directly from your bank account, with full control via your banking app.

Scan the QR Pass, complete the short first-time setup, then approve the PayTo agreement in your banking app.

Yes, cancel any PayTo agreement through your banking app at any time.