FAQs

For Merchants

How long does setup take?

5-10 minutes with your Ezidebit credentials ready.

How quickly do I receive funds?

Instant—funds appear in your account within 60 seconds via the NPP network.

Can I test before going live?

Yes, run a $0.01 test transaction to confirm everything works.

How do refunds work?

Process refunds through your standard banking channels.

For Consumers

Is paying with PayTo / PayID safe?

Yes, payments are processed through Australia's NPP network. You'll see the merchant's name before confirming, and PayTo payments use a passkey (your device biometrics) for extra security.

What banks support PayID?

Over 100 Australian financial institutions including Commonwealth Bank, Westpac, NAB, ANZ, ING, and Macquarie.

Do I need to create an account?

No account needed for PayID payments. Just scan and pay through your banking app.

PayTo

What is PayTo?

PayTo lets you authorize payments directly from your bank account. Faster than card payments, with full control via your banking app.

How do I authorize a PayTo payment?

Scan the QR code, enter your details, then approve the request in your banking app.

Can I cancel a PayTo agreement?

Yes, cancel any PayTo agreement through your banking app at any time.